Help Desk
Streamline complaint recording, resolution and follow-up with dedicated Help Desk module accessible on all devices
Help Desk
Help Desk Module empowers the building managers with correct information to manage repairs and maintenance requests coming from myriad departments. The ticketing system, real-time reporting support, and integration of PPM with conditional maintenance infrastructure streamlines building management work to perfection.
The Help Desk manager can employ an automated interface from HelixSense to ensure that all corrective actions are initiated without lag and are completed as per the requirements. It can transform the facility management into a sophisticated process where there are nil chances of errors caused by human intervention.
Key Features:
- Empower employees to collaborate more efficiently, route tickets, and assign action items with ease.
- Prioritize employee complaints and take action.
- Manages the workflow of registering, assigning & resolving all service requests and problems reported in a facility or an organization.
- Access history of actions taken, events, follow-ups, messages exchanged, response times, and user feedback can be tracked via the system.
Benefits
Priority handling of urgent employee requests help boost occupant experience.
Ensure better availability of premise and its assets with all requests handled smartly.
Easy viewing of all tasks pertaining to different teams rendering various services in a clearly defined manner.
Hassle-free solution for raising service requests through multiple touch points.
QR-based asset management, actionable coming from historical data analysis and seamless collaboration among employees simplifies complaint resolution process.