App Policy
HelixSense Technologies (“HelixSense”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how our web and mobile application, HSense-FM (also available on Android and iOS), collects, uses, discloses, and protects your information—especially in the context of geofencing, location tracking, and facilities management functions.
By using the HSense-FM app, you agree to the terms described in this Privacy Policy.
1. Information We Collect
a. Location Data
We collect your device’s location data, both in the foreground and background, to provide geofence-based features. This includes GPS coordinates, Wi-Fi signals, and mobile network information to validate your presence in designated areas (e.g., check-in at a site).
b. Device Information
We may collect limited device-specific information such as:
- Device ID
- Operating system version
- Device model
This information is used to improve app performance and troubleshoot issues.
c. Usage Logs
The app may capture usage logs and UI interactions to help improve user experience and maintain system integrity.
2. How We Use Your Information
Your information is used strictly for the following purposes:
- To validate your presence in specific geofenced zones.
- To enable automated actions or notifications based on your location.
- To support work order logging, audit trails, or technician tracking.
- To improve and optimize the app’s performance and reliability.
- To assist your employer (the data controller) in managing operations and compliance.
3. Data Sharing and Disclosure
We do not sell or rent your personal data. Data is only shared in the following situations:
- With your organization (employer or facility manager) as part of service delivery.
- With authorized third-party service providers (e.g., cloud hosting, analytics, or notification services), solely for operational support and under strict confidentiality.
- When legally required to comply with regulatory or judicial processes.
4. Data Security
HSense-FM is hosted on secure infrastructure and is SOC 2 compliant. We maintain the highest security standards to protect your data, including:
- AES-256 encryption at rest
- TLS encryption during transmission
- Role-based access control (RBAC)
- VPC-secured databases
- Audit logging and activity monitoring
- Regular security testing and incident response protocols
Only authorized personnel have access to your data, and all access is logged and periodically reviewed.
5. Your Rights and Choices
You can:
- Disable location access via your device settings (Note: This may impair geofence-based features).
- Request access, correction, or deletion of your personal data through your organization.
- Contact us for privacy concerns at [email protected]
6. Children’s Privacy
HSense-FM is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If you believe a child has submitted data through our app, please contact us and we will take appropriate action.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the operational and legal purposes outlined above. Upon termination of service or account deactivation by your organization, data will be securely archived or deleted after a retention period, unless required for legal or contractual reasons.
8. International Data Transfers
Your data may be stored in secure data centers within your organization’s preferred jurisdiction. We do not transfer data internationally unless contractually agreed upon and with appropriate data protection safeguards.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulations. Any significant changes will be notified through the app or via email. Please review the policy periodically.
10. Contact Us
For any privacy-related concerns, please contact:
Email: [email protected]
Organization: HelixSense Technologies
App: HSense-FM (Android & iOS & Web Application)
Our Website – Privacy Policy
This Privacy Policy outlines how information is collected, used, and protected on our website https://helixsense.com.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to aid in spam detection. An anonymized string created from your email address may be provided to the Gravatar service to check for its usage. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Similar to comments, when visitors interact with media on our site, we collect relevant data, including IP addresses and browser user agent strings, to enhance site security and functionality.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year. Additionally, when you log in, cookies are set to save your login information and screen display choices, with different durations depending on your selections.
Embedded content
Articles on our site may contain embedded content from other websites, which operate under their respective privacy policies. Embedded content may collect data, use cookies, and track interactions, similar to if the visitor visited those sites directly.
Data Sharing
Your IP address may be included in reset emails if you request a password reset. Otherwise, we do not share your data with third parties unless required for administrative, legal, or security purposes.
Data Retention
Comments and associated metadata are retained indefinitely to facilitate automatic approval of follow-up comments. Registered users can manage their personal information, with website administrators having access to edit and view this information.
Your Rights
If you have an account or have left comments on our site, you can request an exported file of your personal data or request deletion of your data. However, certain data may be retained for administrative, legal, or security purposes.
Automated Spam Detection
Visitor comments may undergo automated spam detection to maintain the integrity of our platform.